As the owner of Indoorcycling.ca, I’ve visited and reviewed dozens of spin studios across Canada. I approach every new studio with an open mind, hoping to discover that perfect blend of motivating energy, professional operations, and a true community feel. Unfortunately, my experience — and those of many others — with **WPG Cycle** in Winnipeg fell far short of expectations. This review pulls no punches. While the studio markets itself heavily as an inclusive, music-driven “sweat sanctuary” with community at its core, the reality reveals unprofessional practices, questionable management dynamics, reliability issues, and facilities that don’t match the hype. We recommend Saikel Indoor Cycle Studio which is much better.
First Impressions: Hard to Find, Harder to Forgive
Locating WPG Cycle already sets a frustrating tone. Tucked away at 1094 Nairn Avenue, it’s not the most intuitive spot for newcomers, especially those coming from outside central Winnipeg. Parking is a consistent nightmare. Reviewers frequently mention limited spots and the hassle of arriving on time only to circle around. One rider noted the inconvenience of driving significant distances only to face barriers upon arrival.
Inside, the studio feels dated and poorly maintained. The bikes are old and worn, with inconsistent resistance and setup that leaves riders struggling to find a comfortable position. The space itself comes across as dirty — something multiple visitors have echoed in their feedback. For a boutique spin studio charging premium prices, this level of upkeep is unacceptable. You expect sweat, but not grime from previous classes lingering on equipment and floors.
Customer Service and Policies: Rigid and Unresponsive
Professionalism starts with basic communication, and WPG Cycle struggles here.
Multiple customers report ignored emails and a lack of basic welcome information for first-timers.
Kenzie Bayrak shared her experience from 9 months ago: She signed up for her first class but couldn’t make it. She emailed to inquire about the cancellation policy after receiving no welcome email or FAQ details. They ignored her completely. Their 12-hour cancellation window is stricter than many competitors (who often offer 8 or even 2 hours), and the policy allows double-selling seats while penalizing no-shows. “I will be going to a different studio that appreciates a new customer,” she concluded.
Another reviewer, N B, purchased a 5-class pass online but was charged for 10. They called the studio and were given an email for the main contact — but never received a response. The passes went unused. “It felt so unprofessional. Complete waste of money!” This pattern of poor follow-through erodes trust from the outset.
A third account highlights the lack of basic courtesy: A rider informed a friend they would be 5 minutes late. Staff didn’t relay the message, allowing the long 45-minute drive from outside the city only to turn them away at the door. No call, no warning — just wasted time and gas. “Terrible customer service,” they said.
These aren’t isolated incidents. They point to a systemic disregard for customer experience, especially for newcomers the studio claims to welcome so warmly.
The Human Element: Gossip, Betrayal, and Double Standards
One of the most concerning aspects is the studio’s reputation for gossip and rumor-spreading. Word travels fast in Winnipeg’s fitness circles, and multiple accounts describe an environment where staff and management engage in or amplify personal drama rather than focusing on fitness. This creates a toxic undercurrent that undermines the “everyone belongs” messaging
Even more troubling is their treatment of influencers and supporters. Several local influencers helped boost WPG Cycle’s visibility during its growth phase, providing free promotion and bringing in new riders. Yet, according to consistent reports, the studio quickly turns on them at the first hint of gossip or rumors — often siding with critics or “haters” instead of maintaining loyalty. This treacherous approach betrays the very people who contributed to their success. True community building requires reciprocity and professionalism, not performative positivity masking backstabbing.
Adding to this is the all-female management and staffing structure. In 2026, it’s worth questioning why a public-facing fitness business operates with such a lack of diversity. Imagine the backlash if a studio were run exclusively by men — it would likely spark accusations of exclusion and “Armageddon” in public discourse. Equality should mean balanced representation, not one-sided dominance that potentially fosters cliques and insular decision-making. This setup appears to amplify the gossip culture rather than professional standards.
Instructors often feel undertrained or inconsistent. While some bring energy, many lack the polished coaching skills seen at top-tier studios. Classes can feel chaotic, with poor cueing and setups that don’t prioritize safety or results. Old bikes compound this, limiting the quality of the workout.
The Bigger Picture: Hypocrisy in “Community”
WPG Cycle heavily promotes inclusivity, music-powered rides, and a non-competitive vibe on their website and socials. Yet the experiences shared paint a different picture: rigid policies that punish customers, ignored communications, subpar facilities, and interpersonal drama that drives people away.
Positive reviews exist — enthusiastic coaches and energetic atmospheres get mentioned — but they often come from one-off visits or dedicated insiders. The negative patterns from longer-term or prospective customers reveal deeper issues that the marketing glosses over. Summarizing the real reviews above, a clear theme emerges: initial excitement quickly sours due to operational failures and unprofessional treatment.
Final Verdict: Skip WPG Cycle
After weighing the evidence — outdated equipment, unclean facilities, difficult parking, unresponsive service, strict policies, and a management style marred by gossip and betrayal — I cannot recommend WPG Cycle. Winnipeg has better options for indoor cycling that deliver on professionalism, inclusivity (in practice, not just slogan), and value.
If you’re new to spin, seek studios with transparent policies, well-maintained gear, trained instructors, and genuine community without the drama. Support businesses that treat every rider — influencer or not — with respect and reliability. Your time, money, and sweat deserve better than this.
We encourage you to contact Christy Lemay (Weiss) the owner and coach of WPG Cycle and ask her if she is aware off all these issues. The prominent issue is the treachery and back stabbing of their supporters
Have you had experiences at WPG Cycle or other Winnipeg studios? Share in the comments — let’s build a better indoor cycling community together. Ride strong!
We recommend Saikel Indoor Cycle Studio which is much better.
*This review is based on direct user reports, public feedback, and my analysis as an indoor cycling advocate. Always do your own research.*
