COMMANDO SPIN STUDIO IN MEXICOReviews are not good

Commando Studio: A Cautionary Look Behind the Boutique Hype

Commando Studio has rapidly risen to prominence in Mexico City’s bustling boutique fitness landscape — celebrated for its high‑intensity classes, sleek branding, and luxurious touches. Yet beneath the polished exterior, a number of recurring concerns have surfaced among customers. As the founder of Indoorcycling.ca, I aim to present these issues, supported by concrete sources, so that indoor cycling enthusiasts can make well‑informed decisions.

commando mexico reviews

1. Billing & Reservation Woes: Double‑Charging Controversy

One of the most vocal complaints comes from a Change.org petition accusing Commando of mishandling reservations — allegedly re‑selling spots already booked, then charging twice for the same class. The petitioner writes:

“Commando Studio maneja un sistema de reservaciones… no respetan las reservaciones y dan tu lugar a otra persona. Aun así te cobran la clase… están ganando el doble.” Change.org

That sentiment suggests a lack of respect for customer bookings and transparency. Whether due to app glitches, over‑booking, or staff mismanagement, the effect is the same: customers feel cheated and undervalued. Despite being dated (November 2018), the fact that this issue made it to a public petition points to a serious friction point between clients and management.

commando mexico review

2. Premium Prices, Questionable Value

Commando isn’t cheap — and in many voices, not cheap enough. On Reddit, one user compares Commando’s unlimited pass to other chains:

“el pase ilimitado de Commando cuesta $4,500 al mes…” Reddit

At ~$4,500 MXN per month (roughly USD 250), that’s on the high end in Mexico City’s boutique fitness market. While luxury often commands premium pricing, users on community forums are starting to push back, asking:

“…¿qué beneficios tienen esos clubes que cuestan $4.5 – 5 k?” Reddit

The implied question looms large: is Commando offering enough extras — stellar facilities, top‑tier instruction, consistent experience — to justify that cost? If yes, it should be readily apparent; if not, customers may begin to reconsider the brand’s value proposition.

3. Mixed Online Reviews & Anecdotal Complaints

Unlike some boutique studios, Commando hasn’t courted—or received—ubiquitous online praise. Both positive and neutral experiences are visible, but explicit, recently‑posted negative reviews are surprisingly scarce outside niche forums and petitions.

In a Reddit thread asking about lockers and belongings at the studio, one user reports:

“I’ve been to Condesa, Polanco and Prado Norte… The staff has always been friendly … I’ve never had problems with belongings or anything really.” Reddit

This suggests no universal staff issues — at least in that user’s view. But the absence of abundant feedback (good or bad) may indicate low engagement around complaints or a tendency to avoid airing grievances publicly. Still, the one glaring piece of negative feedback (the double‑charge petition) remains a red flag.

4. Lack of Facility or Experience Transparency

Commando is part of Mexico City’s crowded boutique trend — but there’s little independent reportage on negative facility attributes like equipment quality, cleanliness, or atmosphere. A travel‑fitness blogger reviewing the city’s top gyms notes general facility strengths but doesn’t single Commando out for praise or criticism To Those Who Travel.

Absence of negative reviews isn’t automatically a good sign — it can mean customers simply don’t talk about their bad experiences, or perhaps the brand’s marketing suppresses criticism. Without transparency, any perceived flaw risks becoming magnified through word-of-mouth.

5. A Spotlight on Expansion — But At What Cost?

Commando’s growth has been meteoric. Founded in 2017, the studio has expanded to at least 11 locations (now possibly more) in Mexico, with over 30 fitness rooms and amenities like a on‑site café offering shakes and healthy snacks PR Newswireinfobae.

However, rapid expansion can stretch consistency thin. Some concerns include:

• Oversight challenges: New locations may lack the same operational standards as flagship studios.

• Cost structures: Leasing in malls at smaller footprints makes the model scalable — but also cost‑sensitive, potentially cutting corners on staffing or equipment EL CEO.

• Investor pressures: The 2024 investment by ACON Investments signals aggressive growth goals PR NewswireTechla. Investors want returns, which isn’t always aligned with perfect customer service.

High–growth, franchise‑like businesses often see uneven service — excellent in some studios, disappointing in others.

6. Summary Table: Potential Red Flags at a Glance

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